Claims & Returns
All damage claims, discrepancies or issues of any kind must be made within 3 business days of the gift being received. There will be No exceptions to this policy. If a gift arrives damaged or there is a discrepancy in the gift ordered and what was received SupremeGiftBaskets.com will make every effort to resolve the issue in a timely manner and to your recipients satisfaction if and when this issue is reported within 3 business days. Credits and or refunds will be at the sole discretion of SupremeGiftBaskets.com and will only be issued if damaged gifts or discrepancies can be verified by the carrier. If your recipient disposes of the gift before we can verify the damages/discrepancy we will not issue any refund. All claims must be issued in writing by e-mail. Claims will not be accepted via the phone.
If the gift is simply not wanted, or the customer is not satisfied for any other reason other than a SupremeGiftBaskets.com error they may ship it back to us at their own expense as long as it shipped back within 3 days of being delivered. A partial refund on the merchandise amount only will be offered. Original shipping is not refunded. The refund is based on the gifts perish ability and condition upon being returned. The gift must be unopened, untampered with and shipped back within 3 days of being received. If the gift is damaged in any way which includes but is not limited to heat damage, or we have made an error in sending the incorrect gift: We will call tag the original gift and either ship a new one or refund the gift in full once the original gift has been retrieved. However, if we cannot call tag the original gift no refund or credit will be offered. Retrieving the original gift is the only way we have of verifying the recipients claim or placing a claim with the carrier if necessary.
In the event that items or pieces are missing, damaged, stale, melted or similar claims SupremeGiftBaskets.com will need the following information from the original box to begin to process your claim. All SupremeGiftBaskets.com gifts have batch codes on them and are checked by two line personnel. We will need all three lines of information off of the 1 x 2 5/8 white label off of the side/ bottom of the original shipping box, not the UPS label. We can not assist you in your claim without all of this information.
Gifts delivered late or not according to the time in transit map may receive a partial shipping refund based on the circumstances. There will be no discount or refund on the gift itself when delivered late and a gift may not be returned due to a late delivery.
Substitutions and Returns
We do reserve the right to make substitutions and do find the need to at various times throughout the year. Not all packaging may look identical to the products photographed as designer packaging does change quite frequently. Please be aware that at times substitutions of a variance in flavor, fragrance or packaging will occur. Refunds, discounts or a new gift being shipped will not be offered due to a substitution. You agree to occasional substitutions by placing your order with us. We do not notify clients prior to component substitutions being made. If for any reason other than damages or errors on the part of SupremeGiftBaskets.com, a customer wants to return a gift they may do so at their own expense within 3 days of the gift being delivered. Original shipping charges are not refundable.
If SupremeGiftBaskets.com has committed an error (excluding substitutions within standard parameters) or a gift is damaged in transit SupremeGiftBaskets.com will retrieve the gift and refund it in full or re-ship it. However we do not at any time allow recipients to keep a gift and receive a new one or a complete refund. For us to assist you the original gift must be retrieved. Discounts will not be offered, retrieving the gift and re-shipping or refunding are the only options.
Please view our full Terms and Condition for more information.